1. Overview

Estro Physiques (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and store your personal information.

2. What Information We Collect

We may collect the following types of personal information:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Health and fitness information (including weight, measurements, medical history relevant to coaching)
  • Payment and billing details
  • Social media handles (if relevant to coaching or marketing)

We only collect information that is reasonably necessary to provide our services.

3. How We Collect Information

We collect your information when you:

  • Sign up for coaching or programs
  • Complete forms on our website
  • Communicate with us via email, social media, or messaging platforms
  • Make a purchase or payment
  • Subscribe to our mailing or SMS list

4. How We Use Your Information

Your personal information is used to:

  • Deliver coaching services and personalised programs
  • Communicate with you about your progress, updates, and support
  • Process payments and manage your account
  • Send marketing communications (only if you opt in)
  • Improve our services and customer experience

5. Disclosure of Your Information

We may share your information with:

  • Payment processors (e.g. Stripe, PayPal)
  • Software platforms used to deliver coaching (e.g. training apps, email systems)
  • Professional advisors where required

We do not sell or rent your personal information.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored electronically using secure third-party platforms.

7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you
  • Request corrections if your information is inaccurate or incomplete

To do so, contact us using the details below.

8. Marketing Communications

You may opt in to receive emails or SMS marketing from us. You can unsubscribe at any time using the link provided or by contacting us directly.

9. Cookies and Website Data

Our website may use cookies and tracking tools to improve user experience and analyse website traffic. You can disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact:

Estro Physiques